At Wohn & Haus, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are committed to making the return process as clear, fair and simple as possible.
This Return Policy explains the conditions, procedures and timeframes for returning products purchased on www.wohnundhaus.de. By placing an order on our website, you agree to the terms outlined in this policy.
In accordance with European Union consumer protection laws, customers located within the EU have the right to withdraw from their purchase within 14 days, without providing any reason.
The withdrawal period expires 14 days from the day you or a third party (other than the carrier) receives the goods.
To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement via:
Email: contact@wohnundhaus.de
Contact form available on our website
To be eligible for a return, the following conditions must be met:
The product must be returned within 14 days of delivery
The item must be unused, undamaged and in its original condition
The product must be returned in its original packaging, including all accessories, manuals and labels
Proof of purchase (order number or invoice) must be provided
We reserve the right to refuse returns that do not meet these conditions.
The following items cannot be returned or refunded, unless they are defective or damaged upon arrival:
Customized or made-to-order products
Personalized items
Products that have been used, assembled or installed
Items damaged due to improper use or handling
Clearance or final sale items (clearly marked as non-returnable)
Before returning any product, please contact our customer support team at contact@wohnundhaus.de with your order number and reason for return.
Once your return request is approved, you will receive return instructions, including the return address and any additional information required.
The customer is responsible for return shipping costs, unless the item is defective or incorrect
We recommend using a trackable shipping service
Wohn & Haus is not responsible for lost or damaged return shipments
Standard returns: Shipping costs are borne by the customer
Defective or incorrect items: Wohn & Haus will cover the return shipping costs
Original shipping fees are non-refundable, unless required by law
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds are processed within 7–14 business days
Refunds are issued to the original payment method
Processing time may vary depending on your payment provider
Partial refunds may be granted in the following situations:
Items returned in a condition different from the original
Missing accessories or damaged packaging
Returns submitted after the allowed return period
We do not offer direct exchanges.
If you wish to receive a different item, please return the original product and place a new order.
If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery and provide:
Your order number
A description of the issue
Clear photos of the product and packaging
We will arrange a replacement or refund at no additional cost to you.
If you have not received your refund:
Check your bank account again
Contact your payment provider
Contact us at contact@wohnundhaus.de
Orders can be cancelled before shipment by contacting our customer service team as soon as possible.
Once an order has been shipped, it must follow the standard return process.
For international orders:
Customers are responsible for return shipping costs and customs fees
Any additional taxes or duties are non-refundable
If you have any questions regarding this Return Policy, please contact us:
Wohn & Haus
📧 contact@wohnundhaus.de
🌐 www.wohnundhaus.de
Wohn & Haus reserves the right to update or modify this Return Policy at any time.
Any changes will be published on this page and become effective immediately.
