At Wohn & Haus, we aim to deliver your orders safely, efficiently and on time. This Shipping Policy explains how orders are processed, shipped and delivered, including shipping methods, costs and delivery times.
By placing an order on www.wohnundhaus.de, you agree to the terms described in this Shipping Policy.
We currently ship to:
Germany
European Union countries
Selected international destinations
If your country is not available at checkout, please contact us at contact@wohnundhaus.de for assistance.
All orders are processed Monday to Friday, excluding public holidays.
Orders are usually processed within 1–3 business days
Orders placed on weekends or holidays will be processed on the next business day
During peak seasons or promotional periods, processing times may be slightly longer
You will receive an order confirmation email once your order has been placed and a shipping confirmation email once your order has been dispatched.
Estimated delivery times begin after the order has been shipped, not when it is placed.
Standard Shipping: 2–5 business days
Express Shipping (if available): 1–2 business days
Standard Shipping: 5–10 business days
Standard International Shipping: 7–21 business days (depending on destination)
Delivery times are estimates and may vary due to carrier delays, customs clearance or external factors beyond our control.
Shipping costs are calculated automatically at checkout based on:
Delivery destination
Order weight and size
Selected shipping method
Shipping fees are displayed before payment
Promotional free shipping offers may apply and will be clearly indicated
Shipping fees are non-refundable, except where required by law
Due to their size and weight, some furniture and large items may require:
Special handling
Freight shipping
Extended delivery times
For these items:
Delivery times may range from 7–15 business days
Additional shipping fees may apply and will be shown at checkout
Delivery may be made curbside unless otherwise specified
Once your order has been shipped, you will receive a tracking number via email.
You can track your shipment:
Through the carrier’s website
Via your customer account (if applicable)
Please allow up to 24 hours for tracking information to become active.
For orders shipped outside the European Union:
Customs duties, taxes and import fees may apply
These charges are the customer’s responsibility
Wohn & Haus is not responsible for delays caused by customs clearance
Please ensure that your shipping address is complete and accurate.
Wohn & Haus is not responsible for delays or losses due to incorrect addresses
Orders returned due to failed delivery may incur additional shipping costs
Reshipping fees may apply
If your order arrives damaged:
Contact us within 48 hours of delivery
Provide your order number and clear photos of the damage
We will arrange a replacement or refund according to our Return Policy.
If your order appears to be lost:
Contact us as soon as possible
We will investigate with the carrier and assist you accordingly
In some cases, your order may be shipped in multiple packages due to:
Item availability
Size or weight differences
If this occurs, you will receive separate tracking information for each shipment.
While we do our best to meet estimated delivery times, delays may occur due to:
Weather conditions
Carrier disruptions
Customs processing
High demand periods
Wohn & Haus cannot be held responsible for delays caused by third-party carriers or unforeseen circumstances.
If you wish to cancel your order:
Contact us immediately at contact@wohnundhaus.de
Orders can only be cancelled before shipment
Once shipped, the order must follow the standard return process
For any shipping-related questions, please contact us:
Wohn & Haus
📧 contact@wohnundhaus.de
🌐 www.wohnundhaus.de
Wohn & Haus reserves the right to modify this Shipping Policy at any time.
Any changes will be published on this page and will take effect immediately.
